Track shipments across carriers and handoffs.

Connect a shipment event to its location, custody, commercial commitment and the team responsible for the next step.

A shipment crosses systems as well as geography
Logistics coordinators connect a shipment update to the next responsible team.

A shipment crosses systems as well as geography

A movement can involve an order reference, a consignment, several handling units and multiple carrier identifiers. Responsibility changes at facilities and handover points. An event that lacks this context may show a timestamp without establishing which commitment is affected or which party can resolve an exception.

Logistics intelligence connects shipment identifiers across the journey. It helps teams distinguish delayed goods from a late status message and locate the party responsible for the next step.

  1. CollectionShipper and carrier

    Match the consignment to the collection evidence and the receiving party.

  2. TransferTerminal or next carrier

    Preserve the physical event, partner reference and the time it was reported.

  3. DeliveryReceiving organization

    Connect receipt to the correct shipment and its remaining commitments.

Resolve a missed milestone with the right partner context

When a shipment misses an expected milestone, check the latest confirmed physical event and the freshness of the partner feed. Connect the handling units to their orders and delivery commitments. Assign the investigation to the party responsible for the current leg or handover.

Resolve a missed milestone with the right partner context
ContextWhy it matters
Shipment and handling unitDistinguishes the whole movement from an individual package
Custody and carrier legIdentifies the responsible operating party
Confirmed and estimated timesSeparates evidence from planning assumptions
Delivery commitmentExplains the consequence of delay
A transport planner investigates a missed milestone with the responsible carrier.

Event timing and partner access

Duplicate scans, out of order updates and inconsistent locations can obscure a shipment's progress. The physical event time and the reporting time show whether a message describes a new movement or an earlier event received late.

Commercial and customer information should be shared only with authorized parties. A carrier may need the relevant delivery details without access to an entire customer contract. Design the connected view around the responsibilities of each participant.

A shipment event investigation separates occurrence time, arrival order and downstream review evidence.
Distinguish when an event occurred, when it was reported and when it reached the review.

Shipment events and milestones

Represent what was observed, where it occurred, when it happened and the business step involved. Retain the reporting party and any correction history. A planned departure, an estimated arrival and a recorded delivery are different event types and should not be treated as interchangeable milestones.

GS1 EPCIS supports interoperable information about product and asset status, location, movement and chain of custody. Its event model can provide a useful foundation when partners support it. Agreements on identifiers, data access and event completeness are still necessary.

A logistics analyst checks how a reported event fits the shipment history.

Maintain visibility through partner handovers

A shipment can split across vehicles or facilities, move to a new carrier or arrive before a delivery update is received. These changes affect who holds the goods and who can resolve an exception.

Connecting handling units, carrier references and confirmed handovers gives operators a clearer account of the shipment's position. Estimated arrivals remain separate from confirmed physical events.

Talk to us about your operations.

  • Connect shipment identity across partner systems
  • Separate physical events from reporting delays
  • Route exceptions through clear custody and responsibility
Discuss logistics operations